United Energy is committed to delivering safe and reliable electricity. We aim to provide the highest level of customer service and welcome your feedback.
Given new restrictions relating to the spread of COVID-19 we have made the decision to close reception at our Pinewood head office as well as counters across our depots until further notice.
Customers can still receive all of our services, but must interact with us digitally (via the form below) or over the phone (via the numbers below).
We will continue to monitor the latest government advice and will advise when counters are able to re-open.
Electrical faults and emergencies
If you experience any electricity faults or emergencies, call our 24 hour service line:
For police, fire and ambulance services call:
For further information about what to do in an emergency, click here.
Customer & Corporate enquiries
Monday – Friday between 8am and 6pm
1300 131 689
Media Enquiries (for media outlets and journalists only)
03 9683 4342
United Energy REC’s (Registered Electrical Contractors)
1300 275 804
United Energy Retailers
1300 131 685
Feedback & Complaints
Use our online form to provide feedback, submit a complaint or ask a question.
PO Box 449