Contact us

Contact us

Faults & emergencies

If your enquiry is related to an outage you can find out information on our outage map or by calling our 24-hour service line.

Call 132 099 for electrical faults & emergencies, 24 hours, 7 days a week.

General enquiries

Complete our enquiry form or call us during business hours for help with:

  • connection enquiries
  • trees or vegetation near powerlines
  • electrical safety
  • network activities within your community
  • general questions and feedback.

Call 1300 131 689

Monday – Friday

Between 8am and 6pm

Life support customers

We have a dedicated support line for Life Support Customers.

If an unexpected power outage results in a life-threatening situation, please call 000.

Call 1800 500 540

24 hours, 7 days a week

Telephone interpreters (external provider)

Call and request an interpreter 24/7, 365 days a year through the Translating and Information Service (TIS National).

Call 131 450

24 hours, 7 days a week

Registered electrical contractor helpline

Call the registered electrical contractor helpline for assistance with:

  • fuse removal
  • reconnection after repair
  • new connections
  • abolishments
  • CT metering
  • additions and alterations.
Media enquiries

Our media line is available 24×7 and provides access for further comments or updated details to media only. Please note that in a network emergency, such as a major power outage, information is also updated via our social media channels.

For all media enquiries, please contact our media information line: (03) 9683 4342.

Retailer enquiries line

Our retailer enquiries line is available 24×7 and provides access for electricity retailers only. Enquiries from members of the public cannot be responded to.

Call 1300 131 685

24 hours, 7 days a week

Whistleblower line

We are committed to the protection of individuals who disclose information about illegal or improper conduct occurring within our organisation.

If you have a whistleblower incident to report, you can report the incident through our independently-run Speak-up Anonymous line on 1800 035 400.

Alternatively, you can 1300 131 689 and ask to speak to the Head of Audit Services or the General Manager of People, Culture and Legal.

Call 1800 035 400

Monday – Friday

Between 8am and 6pm

Postal address

PO Box 449

Mount Waverley, VIC 3149