Contact us

Contact us

Faults & emergencies

If your enquiry is related to an outage you can find out information on our outage map or by calling our 24-hour service line.

Call 132 099 for electrical faults & emergencies, 24 hours, 7 days a week.

General enquiries

We welcome general enquiries to our Customer Service Agents. This includes calls about:

  • Connection inquiries
  • Trees or vegetation near powerlines
  • Electrical safety
  • Network activities within your community
  • General feedback


For safety reasons do not use this form to report power outages, electrical faults and hazards or safety issues. These matters should be reported to our 24-7 faults and emergencies line on 132 099.

Call 1300 131 689

Monday – Friday

Between 8am and 6pm

Life support customers

Call 1800 500 540

24 hours, 7 days a week

Telephone interpreters (external provider)

Call 131 450

24 hours, 7 days a week

Registered Electrical Contractor line

Call 1300 275 804

24 hours, 7 days a week

Media enquiries

Our media line is available 24×7 and provides access for further comments or updated details to media only. Please note that in a network emergency, such as a major power outage, information is also updated via our social media channels.

For all media enquiries, please contact our media information line: (03) 9683 4342.

Retailer Enquiries Line

Our retailer enquiries line is available 24×7 and provides access for electricity retailers only. Enquiries from members of the public cannot be responded to.

Call 1300 131 685

24 hours, 7 days a week

Whistleblower line

We are committed to the protection of individuals who disclose information about illegal or improper conduct occurring within our organisation.

If you have a Whistleblower incident to report, you can report the incident through our independently-run Speak-up Anonymous line on 1800 035 400 or call 1300 131 689 and ask to speak to the Head of Audit Services.

Alternatively please call 1300 131 689 and ask to speak to the GM of People, Culture and Legal.

Call 1300 131 689

Monday – Friday

Between 8am and 6pm

Postal address

PO Box 449

Mount Waverley, VIC 3149

Help & support

Help & support
Careers

Your Career at United Energy

Your Career at United Energy