If your enquiry is related to an outage you can find out information on our outage map or by calling our 24-hour service line.

We welcome general enquiries to our Customer Service Agents. This includes calls about:

• Connection inquiries
• Trees or vegetation near powerlines
• Electrical safety
• Network activities within your community
• General feedback

For safety reasons do not use this form to report power outages, electrical faults and hazards or safety issues. These matters should be reported to our 24-7 faults and emergencies line on 132 099.

Our media line is available 24×7 and provides access for further comments or updated details to media only. Please note that in a network emergency, such as a major power outage, information is also updated via our social media channels.

Our retailer enquiries line is available 24×7 and provides access for electricity retailers only. Enquiries from members of the public cannot be responded to.

We are committed to the protection of individuals who disclose information about illegal or improper conduct occurring within our organisation.

If you have a Whistleblower incident to report, you can report the incident through our independently-run Speak-up Anonymous line on 1800 035 400 or call 1300 131 689 and ask to speak to the Head of Audit Services.

Alternatively please call 1300 131 689 and ask to speak to the GM of People, Culture and Legal.