Contact us
If your enquiry is related to an outage you can find out information on our outage map or by calling our 24-hour service line.
Call 132 099 for electrical faults & emergencies, 24 hours, 7 days a week.
Complete our enquiry form or call us during business hours for help with:
- connection enquiries
- trees or vegetation near powerlines
- electrical safety
- network activities within your community
- general questions and feedback.
We have a dedicated support line for Life Support Customers.
If an unexpected power outage results in a life-threatening situation, please call 000.
Call 1800 500 540
24 hours, 7 days a week
Call and request an interpreter 24/7, 365 days a year through the Translating and Information Service (TIS National).
Call 131 450
24 hours, 7 days a week
Call the registered electrical contractor helpline for assistance with:
- fuse removal
- reconnection after repair
- new connections
- abolishments
- CT metering
- additions and alterations.
Call 1300 275 804
24 hours, 7 days a week
Our media line is available 24×7 and provides access for further comments or updated details to media only. Please note that in a network emergency, such as a major power outage, information is also updated via our social media channels.
For all media enquiries, please contact our media information line: (03) 9683 4342.
Our retailer enquiries line is available 24×7 and provides access for electricity retailers only. Enquiries from members of the public cannot be responded to.
Call 1300 131 685
24 hours, 7 days a week
PO Box 449
Mount Waverley, VIC 3149
Customer surveys
United Energy is committed to continually improving the services we provide to our customers.
To help us better understand your experience, we may invite you to participate in a customer survey conducted on our behalf by Quantum Market Research. To facilitate this, we may share your name, contact details and the type of service we recently provided to you. This information will be shared in accordance with our Privacy Policy and only be used for research purposes.
Quantum may contact you by phone, email or SMS. Your feedback will be combined with responses from other customers and used to help improve our services.
If you are contacted by Quantum, you can be confident the research has been commissioned by United Energy and that links included in their emails or text messages are legitimate.
Quantum will only ask questions relating to the service we provided to you. They will never ask for financial information, passwords, or access to your computer or mobile device.
If you have questions about the survey or research, please contact us or email Quantum at surveys@qmr.com.au.