HV Customers

HV customer information

• Relevant standards

  The following standards apply to customers connected to United Energy’s HV Network

  • Victorian Electricity Distributors Service and Installation Rules
  • The Blue Book
  • UE-ST-2008.4 HV Customer Network Access Standard
• Contracts and agreements

  A customer requiring a supply of electricity at high voltage shall be required to enter into:

  • An Electricity Supply Contract with a Retailer;
  • An agreement with a Metering Coordinator; and
  • An electricity distribution connection agreement, contract or deemed electricity distribution contract.

  And where applicable:

  • An Extension Agreement with United Energy; and/or
  • An electricity distribution demand agreement or contract.

  Types of contracts

  • Specification and Design Services Contract (SDSC): This is the agreement to establish the project’s scope, specifications and carry out preliminary design to remove uncertainty. An SDSC outlines how we will undertake design investigation activities and determine design certainty.

  • Negotiated Connection Contract (NCC): This is the agreement for work required to connect to our distribution network. We issue an NCC for new power supply services (temporary and permanent). This will outline terms and conditions for your project, including what is needed to provide connections to the distribution network, the expected cost, any applicable rebates.
  • Recoverable Works Contract (RWC): This is the agreement for work required to rearrange the existing distribution network. We issue an RWC for abolishments and asset relocations.
• Obligations of HV customers

  • Operation and Maintenance as per the SIR.
  • HV customer to manage their own HV operators or a nominated HV operating company for the site. Site operators to be authorised and trained by an accredited organisation.
  • There should be a HV responsible person for the site (24/7 contact).
  • Site to comply with Blue book requirements.
  • HV customer to develop and maintain up to date HV safety and operating procedures.
  • Maintain HV substations in good order and ensure any malfunction should not create a hazard or interference to United Energy’s distribution network.
  • Submit an application for approval associated with any changes/modifications to the site HV reticulation.
  • Advise United Energy of any transfer of ownership of site.
  • Provide United Energy with information requested in relation to the site HV reticulation. For example:
    • Protection settings
    • SLD
    • CT ratios
    • HV Authorised Contact List
• Applying for a HV connection

  Our online connection application service is available for our customers to:

  • Request a preliminary enquiry for a HV connect, for example:
    • a budgeting quotation
    • options for a new connection
    • options for a modification to an existing connection.

  • Request a new HV connection
  • Request an alteration to an existing HV connection.

  HV Customer Document Submission Checklist: UE uses this checklist to follow up on project progress and document submission. All items in this checklist need to be provided prior to finalising of the HV connection.
  UE-FM-2930.2 HV Customer document submission checklist

  HV Customer Authorised Contact List: this form will need to be submitted prior to finalising of the HV connection.
  UE-FM-2930.3 HV Customer authorised contact list

• Apply for a HV isolation

  Existing HV customers wanting to arrange HV Isolation should email United Energy’s Service Provider on HVCustomer.Projects@ue.com.au to discuss their specific requirements.