Customer Advisory Panel

A small, agile Customer Advisory Panel was established in 2020 to work closely with our team to co-design and develop network investments and programs.

From 2017 to 2020, our Energy Futures Customer Advisory Panel provided a forum for identifying and considering issues to be covered in our regulatory proposals and tariff structure statements.

This panel played a valuable role in determining the preferred direction for our planning by clarifying customer and stakeholder expectations of our performance.

Since January 2020, we have worked closely with the AER and consumer advocates and received a lot of feedback on our proposals. As a result, we have adapted and established a smaller, agile Customer Advisory Panel (CAP) that can work closely with our team to design our response to particular areas of further study.

The CAP was established in July 2020 and is a significant step forward in our evolution as a business which involves customers in our decision making.

The members of our Panel represent the different interests of various customers and stakeholders with an interest in our business.

  • Gavin Dufty - St Vincent de Paul Society
  • Emma Chessell - Brotherhood of St Laurence
  • Dean Lombard - RENEW
  • Tennant Reed - Australian Industry Group
  • Natalie Collard - Great South Coast Food & Fibre
What we do

How we work

How we work
What we do

Putting customers first

Putting customers first