Contact us

Customer surveys

We are committed to improving services for our customers. We’ve engaged Quantum Market Research to conduct surveys on our behalf. If we have recently provided a service to you, we may have shared your name, contact information and details of the service provided with Quantum. This is only for survey purposes.

Quantum may contact you via text, an email or phone. If you have been contacted by Quantum, rest assured that this research has been commissioned by us and the links in their emails and texts are legitimate. The questions they will ask are about the services we provided to you only. Quantum will never request additional identifying information, financial details or details about your computer and mobile devices.  

We appreciate your participation in the survey, and will use your anonymised feedback to improve our services. If you have any questions about the research, you can contact us or email Quantum via surveys@qmr.com.au or refer to their website https://qmr.com.au.

Faults & emergencies

If your enquiry is related to an outage you can find out information on our outage map or by calling our 24-hour service line.

Call 132 099 for electrical faults & emergencies, 24 hours, 7 days a week.

General enquiries

Complete our enquiry form or call us during business hours for help with:

  • connection enquiries
  • trees or vegetation near powerlines
  • electrical safety
  • network activities within your community
  • general questions and feedback.

Call 1300 131 689

Monday – Friday

Between 8am and 6pm

Life support customers

We have a dedicated support line for Life Support Customers.

If an unexpected power outage results in a life-threatening situation, please call 000.

Call 1800 500 540

24 hours, 7 days a week

Telephone interpreters (external provider)

Call and request an interpreter 24/7, 365 days a year through the Translating and Information Service (TIS National).

Call 131 450

24 hours, 7 days a week

REC helpline

Call the registered electrical contractor helpline for assistance with:

  • fuse removal
  • reconnection after repair
  • new connections
  • abolishments
  • CT metering
  • additions and alterations.
Media enquiries

Our media line is available 24×7 and provides access for further comments or updated details to media only. Please note that in a network emergency, such as a major power outage, information is also updated via our social media channels.

For all media enquiries, please contact our media information line: (03) 9683 4342.

Retailer enquiries line

Our retailer enquiries line is available 24×7 and provides access for electricity retailers only. Enquiries from members of the public cannot be responded to.

Call 1300 131 685

24 hours, 7 days a week

Postal address

PO Box 449

Mount Waverley, VIC 3149

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