Online connection application service - myEnergy help

What is myEnergy?

United Energy uses an online connection application service to streamline the connections process.

myEnergy allows you to:

  • submit and track new connections (metered and unmetered supply), alterations, and abolishment applications
  • submit pre-approval for a rooftop solar connection, small scale battery (up to 30kVA total inverter capacity at the premises)

Submit an application

  • new supply connections
  • modification to existing supply connections
  • new embedded generation and battery connections (both registered and non-registered as per the National Electricity Rules)
  • modifications to existing embedded generation and battery connections (both registered and non-registered as per the National Electricity Rules)
  • registration of electric vehicle charging units connected to UE network - electric vehicle charging units are currently considered as load connections only that do not have the capability to feed power to the grid.

Upgrade, extend, or modify our network to enable supply

  • pit installations
  • new or increased supply
  • public lighting schemes
  • unmetered supply
  • relocating, replacing, or removing assets or equipment
  • providing power to new housing or industrial estates
  • high voltage supply and major projects
  • high level network capacity information for unregistered embedded generation applications
  • embedded generation and battery connections (both registered and unregistered).

Apply and obtain permits

  • No Go Zones
  • high load transport.

mySupply makes your application easy

The benefits of the online connection application service include:

  • using a single log on to register as a REC, LEW and/or Solar Installer
  • the choice to manage which LEWs can submit applications on your behalf
  • replacing paper application forms with easy-to-use online forms with built-in validation and guidance to improve submission accuracy, meaning fewer rejected applications and follow-up requests
  • submitting new connection, alteration, and abolishment applications directly to United Energy rather than via Retailers
  • the ability to save drafts and submit bundled applications for multiple jobs at the same site
  • selecting a truck appointment at a time convenient for you
  • making payments in near real-time
  • receiving updates on application progress via SMS and/or email, tracking your application progress in real-time, and receiving notifications on actions required to progress your application
  • submitting enquiries directly to the team processing your application
  • easy 24/7 access via the United Energy website on your laptop, PC, or smart device.

Video - How to create a myEnergy account

What you need to do

Video - sign in and navigate

A guide to getting in and checking out the features of myEnergy

Video - making an application

A step by step guide to your application

Registration and Account Management FAQ

Fees and Billing FAQ

Embedded Generation FAQ