Registered Electrical Contractors (RECs) play an important role in providing electrical services to our customers. Our helpline is available 24 hours a day, 7 days a week on 1300 275 804.
If you can’t find the information you’re after on this page, you can call the REC helpline for assistance with:
- Fuse removal
- Reconnection after repair
- New connections
- CT metering
- Additions and alterations
Connection technical advisors
Our Connection Technical Advisors (CTAs) are the people you can turn to when you need advice on technical matters, such as understanding or complying with Service Installation Rules. To contact a CTA call our REC helpline on 1300 275 804. If required, you can arrange for a CTA to visit you on site. They will be able to assist with meter and installation questions and will also make appointments for inspections on site.
Service Installation Rules
Service Installation Rules (SIR) enquiries should be directed to 1300 103 216, Monday to Friday between 8:30am and 5pm. Click here to visit the Victorian SIR website and find copies of the current Service Installation Rules.
If you’d like a hard copy of the Service Installation Rules, you can call Information Victoria on 1300 366 356. The rules are also available from electrical contractor and inspection organisations, and from most electrical wholesalers.
New digital platform
In 2022, we’re launching a new online connections request system that replaces our current paper forms. RECs and LEWs will be able to submit, track and complete:
- New connection, alteration, and abolishment requests
- Applications to upgrade or extend the United Energy network
- General connections enquiries
- Pole to pit applications
- Unmetered supply requests
- Requests to relocating or remove United Energy assets or equipment
- Applications for connecting power to new estates
- Enquiries about major and high voltage supply projects
- Enquiries about council and VicRoads lighting projects
- No Go Zone assessments and permit requests
- Large scale solar, battery and wind farm connection requests
If you’re registered with United Energy, keep an eye on our Tech Talk newsletters. We’ll keep you updated on the development of ueConnect and let you know once it’s live.
Speaking of Tech Talk, it’s the best way to stay informed about changes in the electricity industry and other news that may affect your work. We send this out a few times each year via email and SMS. All RECs who are currently registered with United Energy will receive a copy. If you’re not registered, get in touch to find out how.
REC documents and resources
United Energy connection policy
This policy outlines the connection services we provide, how connection charges are calculated and the application process.
Electrical works request form
Application for service for new and existing installations.
New connection application
For a new connection which is not required to be left energised (turned on).
United Energy CT metering application
Apply to connect your CT meter with United Energy.
Single residential/commercial application
Apply to connect a residential or commercial property to the network.
Reconnection of electricity supply form
For the reconnection of electricity to an occupancy which has been disconnected from electrical distributors assets for a period greater than twelve months.
Abolishment of the electricity supply form
For the permanent removal of the Electricity Distribution Companies metering and servicing assets associated with a property.
United Energy meter wiring diagrams
For new connections and photovoltaic (Solar) embedded generator metering.
Electricity meters installed in basements memo
The requirements for external antenna requirements in underground car parks at residential developments.
Underground electricity supply application
To enable us to provide you with a quote for underground electricity supply.
Subdivision conditions customer guidelines
Explains what you need to know about a condition that may have been placed on a planning permit.
No Go Zones factsheet
Minimum safety requirements that are dependent on the distance between overhead powerlines and the work being performed.