Partners

Registered electrical contractors

Partners

Registered electrical contractors

Registered Electrical Contractors (RECs) play an important role in providing electrical services to our customers. Our helpline is available 24 hours a day, 7 days a week on 1300 275 804.

If you can’t find the information you’re after on this page, you can call the REC helpline for assistance with:

  • Fuse removal
  • Reconnection after repair
  • New connections
  • Abolishments
  • CT metering
  • Additions and alterations

Connection technical advisors

Our Connection Technical Advisors (CTAs) are the people you can turn to when you need advice on technical matters, such as understanding or complying with Service Installation Rules. To contact a CTA call our REC helpline on 1300 275 804. If required, you can arrange for a CTA to visit you on site. They will be able to assist with meter and installation questions and will also make appointments for inspections on site.

Service Installation Rules

Service Installation Rules (SIR) enquiries should be directed to 1300 103 216, Monday to Friday between 8:30am and 5pm. Click here to visit the Victorian SIR website and find copies of the current Service Installation Rules.

If you’d like a hard copy of the Service Installation Rules, you can call Information Victoria on 1300 366 356. The rules are also available from electrical contractor and inspection organisations, and from most electrical wholesalers.

New digital platform

Our online connection application service is now live with the following features available for Release 1:

  • New connection, alteration, and abolishment requests
  • Embedded Generation pre-approvals for up to 30kVA
  • Preliminary Assessment for Embedded Generation proposals between 30kVA and 1MW
  • Bundled requests (interim process)
  • Enquiries

We encourage RECs and LEWs working with United Energy to register for this service here.

Note: Applications submitted prior to launch do not need to be re-submitted and will be managed under the manual process.

To assist you with navigating the new service, we have created supporting materials, which can be found here.

In the upcoming Release 2, we plan to add the following features to our online connection application service:

  • Applications to upgrade or extend the United Energy network
  • Pole to pit applications
  • Unmetered supply requests
  • Requests to relocate or remove United Energy assets or equipment
  • Applications for connecting power to new estates
  • General connections enquiries
  • Enquiries about major and high voltage supply projects
  • Enquiries about council and VicRoads lighting projects
  • No Go Zone assessments and permit requests
  • Large scale solar, battery and wind farm connection requests
  • Bundled requests (online submission)

Bundled requests

RECs can utilise the “Bundled requests” feature of the online connection application service to lodge multiple applications of the same type for the same address at the same time. These can be for electrical works or abolishments. For example, if multiple alterations are required for the same address, which need to be performed at the same time.

In Release 1 of our online connection application service, we will have an interim application process for our bundled requests. To submit a bundled request, an REC needs to register and then apply for a bundled request by selecting the “Request multiple connections for a single site” tile on the online connection application service.

In Release 2, all forms will be electronic and form part of the bundled application feature of the online connection application service.

Tech Talk

Speaking of Tech Talk, it’s the best way to stay informed about changes in the electricity industry and other news that may affect your work. We send this out a few times each year via email and SMS. All RECs who are currently registered with United Energy will receive a copy. If you’re not registered, get in touch to find out how.

REC documents and resources

United Energy connection policy

This policy outlines the connection services we provide, how connection charges are calculated and the application process.

Single residential/commercial application

Apply to connect a residential or commercial property to the network.

Reconnection of electricity supply form

For the reconnection of electricity to an occupancy which has been disconnected from electrical distributors assets for a period greater than twelve months.

United Energy meter wiring diagrams

For new connections and photovoltaic (Solar) embedded generator metering.

Electricity meters installed in basements memo

The requirements for external antenna requirements in underground car parks at residential developments.

Underground electricity supply application

To enable us to provide you with a quote for underground electricity supply.

Subdivision conditions customer guidelines

Explains what you need to know about a condition that may have been placed on a planning permit.

No Go Zones factsheet

Minimum safety requirements that are dependent on the distance between overhead powerlines and the work being performed.

Partners

Embedded networks

Embedded networks
Partners

Developers and builders

Developers and builders