Help and support
Feedback and claims
Provide feedback
If you want to leave a compliment or have found the service we provide is less than satisfactory, you can provide feedback by visiting the myEnergy portal.
Submit a claim
If you’ve experienced loss or damage due to an issue with your power supply, then information is available about our compensation processes for customer claims.
Track a claim
If you’ve made a complaint through our website, you can track the progress as we work towards a response.