Emergency advice

Emergency advice

In case of emergency, planning for a power outage is essential.

Extreme storms, floods, fires or high heat can damage the electricity network and affect power supplies.

It’s in these situations that we appreciate how essential power supplies are. Because a loss of power can affect your community’s internet connections, mobile phone towers, water supplies, traffic signals, and EFTPOS payments. In your home or building, it will affect how you live and work, particularly heating, cooling, refrigeration, cooking, lighting and elevators.

We monitor weather conditions closely and get ready for these types of events. When they occur, our people and equipment work hard to safely get the power back on for our customers as quickly as possible. You can act too by preparing for power outages as part of your emergency plan.

There are three important steps to being prepared:

  1. Be Safe. Your health and safety is the priority.
  2. Be Smart. If the power goes out, you’ll want to stay connected.
  3. Be Ready. Have a plan in place for back-up power.

Be Safe.

  • Have a back-up plan ready if you rely on life support equipment or need electrical items to care for babies, people with a disability, elderly or pets.
  • Plan to keep food safe. Set your fridge to 5 degrees (5°C) or below. An unopened fridge will keep food for about four hours.
  • Have plenty of drinking water available if your supply relies on power.

Be Smart.

  • Sign up for SMS notifications about power supplies and choose your preferences for who you want to receive them here
  • Download the VicEmergency app and keep emergency phone numbers handy.
  • Know how to connect computers and tablets to your mobile phone’s hotspot.
  • Back-up computer files.
  • Know how to open electric garage doors and gates manually.

Be Ready.

  • Charge mobile phones, laptops and portable back-up batteries.
  • If you have a rooftop solar system or a battery, check that it is able to operate in a power outage.
  • If you plan to use a diesel generator, make sure it’s fully fuelled, operational and that you know how to safely operate it.
  • Have a battery-powered radio available for real time news updates.
  • Keep battery-powered lamps or torches handy.

Important contacts


For emergencies that threaten life or property, call 000

132 500

For State Emergency Services call 132 500 or visit ses.vic.gov.au

Download the VicEmergency app at: emergency.vic.gov.au

13 14 50

If you need interpreter services call: 13 14 50