Solar installers

Installing the right hardware and configuring it correctly allows customers to get most from their solar systems. This page explains the connection process, lists hardware approved to connect to our network, and shows how to make installations comply with the Victorian Government’s emergency backstop requirements.

Key resources

Emergency backstop information

Approved inverters list

Model Standing Offer

myEnergy help and instructions

Steps to connection

All new, upgrading and replacement rooftop solar systems with 200kVA of capacity or less must be emergency backstop enabled. To be emergency backstop enabled, a solar system must be able to communicate using the Common Smart Inverter Profile Australia (CSIP-AUS) technology protocol and be connected to the internet.

Before you go

Presale

Consult with the customer regarding their requirements and explain the solar installation process.
Check the Clean Energy Council website for approved CSIP-AUS inverters and software communication clients.
Check our list of onboarded inverters.
Confirm the customer has a reliable internet connection.

Application and offer

Check with the manufacturer to make sure you have the required hardware for the installation, including an export limiting meter.
Submit a pre-approval application via myEnergy and ensure it is in an approved and valid state before attending site.
Advise customer of the outcome.

While on site

Install

Install an approved CSIP-AUS solar inverter and export limiting meter as per the manufacturer’s installation guide.
Ensure the device has the latest firmware. Check the inverter is set to Region A settings AS4777.2.2020.
Configure the inverter and associated equipment to the customer’s internet.

Register

Register the customer's solar inverter via the manufacturer's app.
Create and verify a Long Form Device Identifier (LFDI) for the inverter.
Confirm successful registration with United Energy.

Test and close out

Test

Ensure the system is generating at least 500W before starting the test.
Initiate the capability test (takes about 10 minutes).
Confirm capability test is successful.

Close out

Arrange for a Licensed Electrical Inspector (LEI) to inspect and approve the installation.
Submit the alteration in myEnergy and attach the Certificate of Electrical Safety (CoES).
After the solar alteration request has been completed and paperwork validated by CitiPower/Powercor, the DER will be registered and confirmed. Only then will the approved export limit be activated.

Support and assistance

Our New Energy Services team are the first point of contact for solar installers.

Contact them at newenergyservices@ue.com.au or on 1800 772 940 (8am-4pm, Monday to Friday).

Downloads