Submit a claim

To ensure the claims process is as smooth as possible, we’ve put all the information you’ll need in one place. Read it carefully and confirm you’ve done so below before submitting a claim.

Here’s what to prepare in advance to complete the claim form successfully, and some information about what to expect after you’ve lodged a claim.

What we’ll need from you

1. Your details

  • Incident and postal address
  • Email and phone contact
  • Your bank account details
  • NMI number associated with the incident address (optional)

2. Claim item detail

  • Proof of damage* – damage report from qualified technician(s) and clear photo(s) of damage
  • Proof of purchase* – original purchase receipt
  • Location of incident damage

*Format: JPG/JPEG/DOC/PDF. All uploaded files need to be within 3MB each

3. Hold onto damaged item (where applicable)

  • For the purpose of assessing appliance damage claims, we require you to keep hold of your damaged item until after the outcome of your claim.
  • Disposing of your damaged item before we have assessed your claim, will not allow us to process your claim.

By continuing, I confirm that I have read and understood the contents of this page and that CitiPower Powercor will assess my claim based on the information I will provide.

Start a claim