New and upgraded supplies

A connection request may require the UE network to be upgraded or extended to make supply available. Examples of these negotiated connections typically include:

  • Residential or commercial premises requiring 170 amps or more
  • New or upgraded underground pits
  • New land subdivisions and real estate developments
  • High voltage, reserve capacity or dedicated assets

Rural-based properties should always confirm supply availability with us before requesting a new or upgraded connection service. Infrastructure is not always available and a negotiated connection may be required.

We are in the process of working on a digital connections process which will streamline how you apply for a negotiated connection service. In the meantime please use the relevant forms found on this page.

A project fee will be payable for preparation of a connection offer. We will advise the value of this fee following an initial assessment of your request.

You may be required to pay towards the cost of the connection, extension and augmentation works. This payment is separate to your retailer’s monthly charges for ongoing electricity supply. These charges can vary significantly depending on:

  • The scale and complexity of work required.
  • The capacity requested by the customer.
  • The location of the development relative to our distribution network.
  • Our Connection Policy details the basis for calculating these charges.

UE connection offers include the price for connection and augmentation works and a number of contestability or tendering options. For more information regarding contestability visit our Contestable Works page.

Related forms and documents

United Energy connection policy

This policy outlines the connection services we provide, how connection charges are calculated and the application process.

Tendering policy

Our contestability of connection and augmentation guideline.

Subdivision conditions customer guidelines

Explains what you need to know about a condition that may have been placed on a planning permit.

Underground electricity supply application

To enable us to provide you with a quote for underground electricity supply.


Contestable works

Contestable works

Developers and builders

Developers and builders