Business

Connecting your business

Business

Connecting your business

Submit an application for a new connection to your business or a change to your electricity supply.

For example, you can:

  • Organise a new connection that doesn’t need any upgrades or alterations to our network**
  • Seek pre-approval for a rooftop solar connection or extend a current request
  • Plan for installing batteries or small wind turbines
  • Arrange an additional connection for your home, for example, to support an electric vehicle charger
  • Turn supply on or off if required during moves
  • Stop the supply (or remove an electricity connection) when your home is being removed, relocated or demolished

**A connection request may require the UE network to be upgraded or extended to make supply available for a connection (including the installation of a pit). If your connection does require an upgrade or extension you'll need to follow the processes on the New and upgraded supplies webpage.

We always recommend working with a licenced electrician (or Registered Electrical Contractor), or other specialist providers like an energy retailer or solar installer, as they can submit applications on your behalf.

Specialist providers can:

  • Organise new connections. They will need to include an Electrical Work Request and a Prescribed Certificate of Electrical Safety to support your application.
  • Turn supply on or off. They will need to let us know of changes to your electricity supply.
  • End electricity supply. They will need to send us the relevant abolishment of electrical supply form.

Any charges associated with these services will appear on your electricity bills, separate from your consumption or network costs.

Online connection application service

All new connections, alterations and abolishment applications, must be submitted online directly to United Energy via the new online connection application service. You will no longer need to submit connection applications using paper forms to Retailers. United Energy will accept and validate your online application before sending it on to your nominated Retailer on your behalf.

United Energy’s new online connection application service streamlines the connections process and allows you to:

  • submit and track new connections (metered and unmetered supply), alterations, and abolishment applications
  • submit pre-approval for a rooftop solar connection or a small-scale battery (up to 30kVA total inverter capacity at the premises)
  • submit applications for:
    • new supply connections
    • modification to existing supply connections
    • new embedded generation and battery connections (both registered and non-registered as per the National Electricity Rules)
    • modifications to existing embedded generation and battery connections (both registered and non-registered as per the National Electricity Rules)
    • registration of electric vehicle charging units connected to UE network - electric vehicle charging units are currently considered as load connections only that do not have the capability to feed power to the grid.

The benefits of the online connection application service include:

  • using a single log on to register as a REC, LEW and/or Solar Installer
  • the choice to manage which LEWs can submit applications on your behalf
  • paper application forms replaced by simplified, easy-to-use online forms with built-in validation and guidance to improve submission accuracy, meaning fewer rejected applications and follow-up requests
  • submitting new connection, alteration, and abolishment applications directly to United Energy rather than via Retailers
  • the ability to save drafts and submit bundled applications for multiple jobs at the same site
  • selecting a truck appointment at a time convenient for you
  • making payments in near real-time
  • receiving updates on application progress via SMS and/or email, tracking your application progress in real-time, and receiving notifications on actions required to progress your application
  • submitting enquiries directly to the team processing your application
  • easy 24/7 access via the United Energy website on your laptop, PC, or smart device

Click here to register for United Energy’s online connection application service.

To assist you with navigating the new service, we have created supporting materials, which can be found here.

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