General enquiry

We welcome general enquiries to our Customer Service Agents. This includes calls about:

  • Connection inquiries
  • Trees or vegetation near powerlines
  • Electrical safety
  • Network activities within your community

For safety reasons please do not use this form to report power outages, electrical faults and hazards or safety issues. These matters should be reported to our 24-7 faults and emergencies line on 132 099.

    For safety reasons, please do not use this form to report:
  • Power Outages
  • Electrical Faults
  • Hazards or Public Safety Issues
These matters should be reported to our 24-7 Faults and Emergencies Contact Centre. Please allow up to 3 business days for us to respond to general enquiries.
Your details
Your NMI appears on the bill you receive from your retailer
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Have a question for our team?

Please allow up to 3 business days for us to respond to general enquiries.

For safety reasons, please do not use this form to report:

  • Power Outages
  • Electrical Faults
  • Hazards or Public Safety Issues

These matters should be reported to us on 132 099