Affordability

As a regulated business, the prices we can charge customers for the network services they receive are approved each year by the Australian Energy Regulator (AER).

Tariffs and charges

There are two categories of prices:

  • Network charges – the cost to deliver electricity to your home or business via the high voltage transmission network as well as our distribution network.
  • Alternative control services – metering, public lighting and various customer requested service charges (for example, connection costs for new residential developments).

The network and metering charges form part of the electricity bill you receive from your energy retailer. On average, these charges are about 27% of your electricity bill.

Tariff options

The network charge you pay depends on which tariff you have selected to be on with your energy retailer. There are several options available, including:

  • Different classes of tariffs depending on where you draw your power from and how much you use – these include low voltage residential, low voltage business, large low voltage, high voltage and sub-transmission.
  • Categories of tariffs for each class which depend on when you use power – these include fixed charge, peak energy rate, off peak energy rate and demand rate.

How much we can charge in total for these is subject to a revenue cap. This form of control is managed by the AER. It means that each year, we need to ensure the proposed prices and the quantity of services proposed for the next year will not result in us receiving more revenue than was AER-approved.

For more information, click on the links below for the pricing structures you are interested in:

  • demand charges for small to medium business customers.
  • demand charges for residential customers.
  • network charges for large electricity users.

Pricing documents and resources

United Energy 2021-22 Pricing Proposal June 2021

This is what we send to the AER so our proposed charges can be approved.

UE Tariff Structure Statement (TSS) 2021-2026

This is what we send to the AER so our proposed tariff structure can be approved.

2021-22 Retailer FAQ UE

A range of common questions and answers regarding our tariff structure.

Your electricity bill

Your electricity bill represents all the costs associated with supplying power to your home or business. Network and metering charges are included in these costs.

The average annual bill comprises:

  • Wholesale electricity costs charged by generators
  • Retail charges
  • Environmental policies set by governments
  • Transmission network costs
  • Distribution network costs
  • Metering charges

The value of these costs varies enormously from state to state. In Victoria, the forecast total household electricity bill is the lowest in the country at around $1,082. A comparison of states is shown in the table below.

Comparative household electricity bill composition 2021/22
What we do

How we work

How we work
What we do

Community partners

Community partners