As your electricity distributor, we provide power to more than 700,000 households and businesses via our network of poles, wires and infrastructure.

We’re also the ones who take care of the electricity meter at your home, and tell your electricity retailer exactly how much power you’ve been using. But we do so much more than manage poles, wires, and infrastructure like your meter.

We’re playing a key role to support the shift to cleaner and more sustainable energy sources. This includes enabling customers to make the most of new technologies like rooftop solar that benefit our communities and the environment. We’re also innovating with new technologies like neighbourhood batteries and continually upgrading our networks so we can integrate more renewable energy. You can read more here.

On this page you’ll find lots of information about network services that support you, as well as some independent advice about energy costs and use. Click on the links below to go to even more detail in our website.

Understanding your energy costs

On your electricity bill, you’ll find a fixed supply charge as one of the itemised costs. Our distribution costs to operate, maintain and manage our electricity networks and your smart meter, are included in this line item.

Your bill will also include variable charges that are based on the amount of electricity you consume. So by better understanding your electricity bills, you can make more informed decisions about what energy plan is best for you and how you can save money.

Talk to your energy retailer (the company that sends your electricity bill) to make sure you’re on the right energy plan to suit your usage needs. You might find you can save money by using more power in the middle of the day when renewable electricity is abundant.

Understanding charges >
How to save on your energy bills >
Energy usage information>

Our role in supporting your energy choices

Every day, more of our customers are connecting solar systems, batteries or electric vehicle chargers to our network. We’re eager to help you to get the most out of whichever technology you choose. For example, upgrades to our network already mean more than 90% of new solar customers are able to export any excess energy they generate into our powerlines and share it with the neighbourhood.

But if you’re thinking about a fast charger for your EV, check with us to make sure the power connection to your property can support it.

If you need an upgrade to your connection, our online connection service is a simple and fast way to apply.

Solar and other technologies >
Online connections >

Maintaining the electricity network

It's our goal to provide you a safe and reliable power supply. Every year, our crews inspect, maintain and update our infrastructure to make sure your power is reliable 99.9% of the time.

You’ll see them around in your community or hear them overhead when our helicopter crews are inspecting our powerlines by air.

Planned outages- how we safely conduct maintenance work
We sometimes need to do critical work in your area to ensure the supply of electricity remains safe and reliable. This means we may need to turn power off to homes for a short period of time. Rest assured, though, you’ll receive advance notice via mail if your home will be impacted.

You can also choose to receive the notification digitally via SMS or email. You can choose your preferences in our myEnergy portal and also add additional household members or carers, so they receive notifications too.

Unexpected outages can still happen. Strong winds, lightning, storms, car accidents, bushfires, equipment failure or trees and branches falling onto powerlines can all damage our network and disrupt your power supply. If this happens, our teams will work as quickly and safely as possible to get your power back on. If the power goes down in your area, you can report it by calling 13 20 99 – just remember to always stay at least 10 metres away from downed powerlines.

Visit the outage map
For the latest information about planned or unplanned power outages in your area, as well as estimated timings for getting the power back on, visit our outage map or call us on 13 20 99. We’ve also put together some key information to help you be prepared for an outage.

Our dedication to customers and community

All of our United Energy customers are at the centre of everything we do – and we understand you want your experience with us to be simple, stress-free and easy. We recommend having a read of our Customer Charter. It explains what we do for you, your entitlements and the obligations that we have to each other.

Our work in the community

We’re pleased to partner with a range of community organisations to support the sports and events that are important to the local communities we service.

From our sponsorship of United Energy Around the Bay bike ride to the Portsea Life Saving Club, our partnerships are helping communities come together, have fun and gain real benefits to local towns.

Our Junior Liney Academy mascots are also usually on hand to help kids to learn about electrical safety.

Our community partners >

How you can get in touch

Our friendly and experienced staff based in Victoria are available to answer any queries you might have. Call:

• 132 099 for power outages, electrical faults and emergencies 24 hours a day, 7 days a week
• 1300 131 689 for general enquiries between 8am and 6pm, Monday to Frida

We have other dedicated contact numbers available for other types of enquiries listed on our website.

Go online and save time
Our range of online services allow you to:

• Report a problem with our network such as a faulty street light, trees in lines, graffiti and other damage.
• Monitor your energy usage and submit applications for all types of connections with myEnergy.