Meeting your expectations

Our Service Agents take calls about power outages or faults and answer a wide range of general inquiries from people seeking advice.
If you’re calling about an outage, chances are you’ll be answered by recorded Integrated Voice Response (IVR). This can automatically identify your location and acknowledge an outage, describe possible causes and estimate a restoration time. Giving you this information upfront makes it as fast as possible for you to get the advice you need.

Ensuring quality of service

The Customer Charter explains our relationship with you, what you can expect from us and what we would like from you so that we can meet your expectations.

Did you know that about 27%* of your electricity bill goes towards delivering the power to your home or business?

That cost helps us provide you with a safe and reliable electricity supply and make sure that we are here for you 24 hours a day, 7 days a week.

Read more about who we are and what we do in our Customer Charter, which explains your legal rights, entitlements and obligations under the Electricity Distribution Code.

Click here to download a copy of our Customer Charter.

*United Energy 2021-22 pricing proposal