Be prepared for an outage

Know what to do

We work hard to keep your power on at all times. But even with our reliable, high-quality electricity network, power outages can still occur. Unexpected outages can happen for many reasons. These include weather, animals or tree branches interfering with poles or wires. We also plan outages so our teams can safely maintain, repair or upgrade parts of the network.

What you can do

Being prepared for a power outage means you’ll be in a better position to recover and get back to normal when electricity has been restored. To get started, check out some helpful factsheets below.

You can also use our online service, myEnergy to make sure you’re receiving SMS and/or email notifications about planned outages in your area. That way you’ll know well in advance about the power supply to your property.

Outages and faults

Outage map

Outage map
Outages and faults

Report an outage

Report an outage