Simpler online connection application service is live!
We’re delighted to announce that, as part of our commitment to make it easier for you to work with United Energy, we’ve launched our new online connection application service.
This application service replaces and simplifies processes that we know are currently time consuming, paper based and difficult for you. These new services will be easier, faster, and more convenient for you to:
- submit, track and complete new connections (metered and unmetered supply), alterations, and abolishment applications
- submit pre-approval for a rooftop solar connection and small scale battery systems (up to 30kVA total inverter capacity at the premises)
- obtain high-level network capacity information for large scale embedded generation applications (>30kVA and 1MVA)
- submit applications to upgrade, extend, or modify our network to enable supply, including:
- pit installations
- new or increased supply
- public lighting schemes
- unmetered supply
- relocating, replacing, or removing assets or equipment
- providing power to new housing or industrial estates
- high voltage supply and major projects
- high level network capacity information for unregistered embedded generation applications
- embedded generation and battery connections (both registered and unregistered)
- obtain permits for:
- No Go Zones
- high load transport
Online connection application service
Register and access the new online connection application service by clicking the link below.
IMPORTANT
When registering your myEnergy account, if you are a Registered Electrical Contractor, Licensed Electrical Worker or Solar Installer, ensure you select 'Yes' to the 'Are you an electrician or solar installer' question to avoid issues with submitting applications
Direct Submission to United Energy
From now, all new connections, alterations and abolishment applications, must be submitted online directly to United Energy via the new connection application service. You no longer need to submit connections applications on paper forms to Retailers - United Energy will now accept and validate your online application before sending it on to your nominated Retailer on your behalf.
Inflight applications
All connections, alterations or abolishment applications submitted to Retailers prior to Sunday 21 August using the current paper forms will continue to be processed using old processes. You do not need to resubmit your applications in the new online service.
New Pre-Approval Requirement
From go-live on 30 May 2022, all applications for micro embedded generation systems (rooftop solar and small scale battery systems) up to 30kVA total inverter capacity at the premises must obtain pre-approval from United Energy on the new online connections application service before installation. RECs/LEWs or accredited solar installers will need to advise United Energy of any subsequent embedded generation system installation by:
- submitting an alteration request on the new online connection application service
- referencing the previously obtained pre-approval number
- providing details of the embedded generation systems installed
- providing a Certificate of Electrical Safety
Further Information
To assist you with navigating the new service, we have created supporting materials, which can be found here.
To obtain further information about the new online connections service application, please:
- submit a query to connectionsenquiry@ue.com.au