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We work tirelessly to keep your power connected. Because what's essential to you, matters to us.
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Help & support
Energy Bill Relief Fund 2024-2025
In 2024-2025, all Australian households will receive a $300 rebate on their electricity bill from the Australian Government. Eligible small businesses will receive a $325 rebate.
The rebate will automatically be paid in quarterly instalments via your electricity retailer. Households in embedded networks will be eligible via an application process managed by the Victorian Government.
Online services
Multi-Factor Authentication
To enhance the security of our systems and protect sensitive data, all myEnergy users now need to use Multi Factor Authentication (MFA) to log into their account.
Network management
Emergency backstop for minimum demand events
From 1 October 2024, new and upgraded rooftop solar systems will be able to be remotely reduced or stopped if there is an excess of energy in the network.
Got a question for our team?
Contact us online or via phone for general enquiries, as well as and faults or emergencies.