Empowering communities

Emerging products and technology are offering new choices for all customers – residential, commercial and industrial – in how they generate, store, use and sell energy. This has a significant influence on how we plan and manage our network operations.

The rapid increase in the proportion of customers with rooftop solar systems remains the dominant trend as customers seek to lower electricity bills, have greater energy independence and help the environment.

However, the emerging uptake of new energy efficient appliances, energy storage options, electric vehicles and community-based energy projects, as well as government strategies to promote greater electrification of homes, fleets and industries, are all impacting on the supply and demand for electricity on our network.

To ensure the opportunities arising from this are fairly and equitably accessible to all customers, we support programs to build the energy literacy of customers, including those who are either financially or culturally vulnerable.

As part of our strategic drive to build a network for the future that enables these customer choices, we are investing in industry leading technology and innovation. This includes unique pole-top and community-battery trials, Early Fault Detection devices to pre-empt network faults, new forms of covered conductors for use in harsh conditions, and advanced weather and fault analytics. We are also investing in technology and data management systems to support our expanding role as Distribution System Operators within the National Electricity Market.

From an operational perspective, our business also demonstrates the value of being customer and community minded by respecting the safety and interests of local communities including the First People of our land, and maximising our economic contributions through local procurement, employment and training.

Material issue: Enabling customer energy choices

We enable choices in new technologies which help customers to manage their energy and empower them with knowledge to make the most of their investments.

MeasureBaseline 2019Target 2026
Total installed capacity of renewable energy generation on our network314MW800MW
Customer participation in energy literacy programsN/A1000 per annum

Material issue: Electrification and innovation

We invest in innovation that enables greater electrification of our communities and the integration of distributed energy resources in all their forms.

MeasureBaseline 2019Target 2026
Value of network and technology investments in innovation$0.8m$12.7m (over 5 years)