In an emergency


The UE emergency response plan is activated during widespread loss of power that can occur during extreme weather events such as storms or heatwaves. Our number one priority at all times is the safety of the community and our people. We aim to reconnect electricity to everyone as soon as we safely can. During emergency events, we make an assessment of the damage and prioritise repairs to ensure those most in need, such as hospitals, are returned to power first.

How you can prepare for a possible outage

  1. Download our summer checklist
  2. Keep torches and lanterns readily accessible with fresh batteries
  3. Have access to a phone that doesn’t need electricity, such as a mobile phone or phone with a cord (rather than a cordless phone)
  4. Charge mobile phones and laptop computers to ensure you can still communicate with friends and family and get information about service updates
  5. Keep a battery-powered radio for news and updates on weather conditions and power outages
  6. Back up computer files and records to storage devices or a secure location to assist with business continuity
  7. Withdraw some cash to pay for food or other supplies given that ATMs and EFTPOS can be affected by electricity outages
  8. Know how to open garage doors and electric gates manually as these won’t work in a power outage
  9. Update your safety and maintenance plans (for properties in bushfire areas and/or properties with private overhead electric lines)
  10. If using a portable generator, plug appliances only into the outlets provided on the generator. Do NOT attempt to connect the generator to your house wiring

What to do if you lose power during an emergency

  • Check your neighbour’s house to see if they also have lost power. If their power is on, check to see if your safety switch (in your meter box) has been tripped. If you are not confident doing this yourself, please contact us on 132 099 or seek help from a neighbour or friend
  • If you know any neighbours who are elderly or sick, check to see if they need help
  • Keep clear of fallen powerlines. Fallen powerlines should always be treated as live and dangerous so contact us as soon as possible on 132 099
  • Disconnect appliances and electronics to avoid damage from electrical surges
  • After ensuring all lights/appliances are switched off, leave one light switched on so you know when the power comes back on
  • Only open fridge and freezer doors when absolutely necessary as this will keep the food and air temperatures colder for longer
  • Avoid carbon monoxide poisoning; never use a gas stove to heat your house and never use an outdoor gas heater indoors
  • In a life-threatening situation, always call 000.