Outages and faults

Be prepared for outages

Sign up for power outage notifications
Outages and faults

Be prepared for outages

Sign up for power outage notifications

We work hard to keep our network safe and power flowing to your property. As part of this work, we sometimes need to turn the power off to your home or business while we safely maintain, repair or upgrade parts of the network.

Unexpected power outages can happen for a number of reasons, too – including extreme weather, falling trees and branches or animals interfering with power poles or wires.

We understand that any power outage is disruptive, so we’ve put together a list of some simple things you can do to be prepared and reduce the inconvenience.

Getting ready for an unplanned outage

If you use life support equipment, have a plan
Have a contingency plan ready if you or someone in your home relies on life support equipment. Likewise, if anyone in your home requires electrical items for their health or mobility, you need a plan in place. We provide specialist services for customers who rely on life support services. Click here to learn more about life support services.

Get your backup equipment ready
Have battery-powered lamps or torches stored somewhere easy to access. Make sure you know how to manually open any electrically-powered garage doors and gates that don’t have a battery back-up.

If you have an alternative energy source like a diesel generator for powering water pumps, cooking equipment or other things around your home, make sure it's fully-fuelled and operational.

And remember that outdoor equipment should not be used inside your home, even in the case of a power outage. Also, consider any fire bans or restrictions that may be in place.

Make sure you have access to drinking water
If you use electricity to run a water pump, make sure you have a reserve of fresh drinking water stored somewhere safe and easy to access.

Check your solar-battery storage
Some solar-battery storage systems won’t work during an outage – because of the way they’ve been installed. Double check with an electrician to check if your system will power your home during an outage.

Stay up-to-date
You can keep track of power outages and receive reminders about planned works. Sign up online for SMS or email outage notifications.

Keep a battery-powered radio handy, so that you can stay tuned to the news to get updates on weather conditions and any power outages.

Getting ready for a planned outage

Pre-heat or cool your home
If you have an electrically-powered heating and/or cooling system, heat or cool your home – or just the rooms you’ll be using – to a comfortable temperature before a planned outage. To maintain a comfortable temperature as long as possible, keep your windows and doors shut and close your curtains at night.

Charge your devices in advance
If you use mobile phones, laptop computers or portable backup batteries, it’s important to charge them before an outage. This way you can still communicate with friends and family, stay updated about when power will be restored or reach emergency services when needed.

Stay connected using a hotspot
Your modem won’t work without power – but you’ll still be able access the internet using your mobile phone data.

Keep your fridge and freezer closed.
Make sure your refrigerator is set to 5° or below to ensure food stays as fresh as possible. An unopened refrigerator will keep food cold for about four hours. An unopened, full freezer will retain its temperature well enough to preserve food for two days. For more information, visit the Australian Institute of Food Safety website.

Stay up to date on power outages

You can keep track of power outages and receive reminders about planned works. Sign up online for SMS or email outage notifications

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