Your Meter

My Smart Meter

Smart meters provide a number of ways to help Victorians manage their energy use and, when coupled with an in home display or our Energy Easy portal, give you greater control over your power bills.

Connecting or disconnecting electricity, switching to a new electricity retailer or feeding electricity back in to the grid from roof-top solar panels is easy and efficient with smart meters.


Independent testing into emissions

All smart meters being installed in Victoria are subject to regulatory arrangements made by the Australian Communications and Media Authority. This includes compliance with the electromagnetic exposure limits developed by the Australian Radiation Protection and Nuclear Safety Agency (ARPANSA), the agency responsible for protecting the health and safety of people from the harmful effects of radiation.

The communication  system associated with smart meters involves lower electromagnetic exposures than many other household devices, such as mobile phones and baby monitors.

In relation to smart meters, ARPANSA states that the combination of the low power of the transmitter, the meters’ location on the outside of buildings and the very short time spent transmitting means that the overall exposure is well below safe exposure limits – even when a number of devices are communicating simultaneously.

Percentage of the allowable standards for exposures – set by ARPANSA

The graph below provides a comparison of radiofrequency (RF) power density from smart meters with other household appliances (at 30cm away from a person).

Flexible pricing

Victorian customers with a smart meter are able to choose flexible pricing options offered by electricity retailers.

Flexible pricing plans mean that electricity customers will have the option to be charged different rates for electricity at different times of the day:

  • Off-peak – this is the time when the price of electricity is lowest, when the demand for electricity across the system is the lowest.
  • Peak – this is the time when electricity the electricity price is higher, typically on weekday afternoons and evenings when the demand for electricity is at its highest.
  • Shoulder – during this time, the price is lower than the peak rate but higher than the off-peak rate as there is a reduced demand for electricity.

Please visit the to learn more about flexible pricing.

If you are a United Energy customer and would like to access your interval metering data, please complete a Personal Information Request Form.  If you have 12 months of interval data (with the same meter configuration for that period) then United Energy will provide a standard file of your data for use in Victorian Energy Compare, the Victorian Government’s independent energy comparison tool.

Alternatively, sign up to our Energy Easy portal and you will have access to your AMI meter data which can be provided for use on Victorian Energy Compare.