Your Electricity Meter

Smart meters

In 2009 we started to exchange old analog electricity meters with Advanced Metering Infrastructure, or smart Meters.

We successfully installed more than 650,000 smart meters by the end of 2014.

Smart meters provide a number of ways to help Victorians manage their energy use and, when coupled with an in home display or our Energy Easy portal, give you greater control over your power bills.

Connecting or disconnecting electricity, switching to a new electricity retailer or feeding electricity back in to the grid from roof-top solar panels is easy and efficient with smart meters.

Meter Exchange Program

During 2019 we’re revisiting all homes that didn’t receive a smart meter during the initial rollout and wherever possible, we’re upgrading old meters to new smart meters.

Around 25,000 customer connections didn’t receive a smart meter. Most of these were because of restricted access, further installation work being required or the property being vacant.

At the same time, we’ll be conducting routine safety checks on existing connections. This is something we need to do every 10 years under Victorian regulations to make sure your electricity connection is safe.

If you’d like further information please contact us on (03) 8846 9982 or via email at

Smart meter benefits

Smart meters can help you to understand and manage your energy use and costs. They provide:

  • more efficient billing services as no access to the property is required
  • more accurate electricity bills as estimate meter reads are eliminated
  • an easier way to switch electricity retailers meaning you can start saving money, sooner
  • the opportunity to access flexible pricing plans according to what time of the day you use electricity
  • lower costs when moving properties as the power can be turned on and off remotely
  • access to demand response programs where you are offered incentives for reducing their energy use
  • access to more detailed and timely data about the electricity you use

Smart meters have also improved the safety of our network. We’re able to proactively monitor our network to look for potential low voltage changes which could indicate safety issues for our customers.

Smart meters can also notify us in real-time if power is out. These alerts can speed up reconnection because the source of the problem can be pinpointed instantly, allowing repair crews to be prioritised and repair work to start sooner.

Flexible pricing

Victorian customers with a smart meter are able to choose flexible pricing options offered by electricity retailers.

Flexible pricing plans mean that electricity customers will have the option to be charged different rates for electricity at different times of the day:

  • Off-peak – this is the time when the price of electricity is lowest, when the demand for electricity across the system is the lowest.
  • Peak – this is the time when electricity the electricity price is higher, typically on weekday afternoons and evenings when the demand for electricity is at its highest.
  • Shoulder – during this time, the price is lower than the peak rate but higher than the off-peak rate as there is a reduced demand for electricity.

Please visit to learn more about flexible pricing.

If you are a United Energy customer and would like to access your interval metering data, please complete a Personal Information Request Form.  If you have 12 months of interval data (with the same meter configuration for that period) then United Energy will provide a standard file of your data for use in Victorian Energy Compare, the Victorian Government’s independent energy comparison tool.

Alternatively, sign up to our Energy Easy portal and you will have access to your AMI meter data which can be provided for use on Victorian Energy Compare.