Request to connect an in-home device

Complete the details on this form to request connection of your Zigbee enabled device.

You'll need your device's MAC address and its Installation Code. You can usually find these printed on the device itself, or on the documentation that came with your device.

Please ensure your device is installed within range of your meter and is ready to connect. Consult the user manual for your device to confirm required steps.

Our customer service team will respond within 5 business days.

Your details
Property details
Your NMI appears on the bill you receive from your retailer
Your meter number appears on the bill you receive from your retailer
The name shown on your electricity bill
Device details
16 characters of digits or A, B, C, D, E and F
16 characters of digits or A, B, C, D, E and F
*Mandatory fields