Manage outage notifications

We can send you SMS and email notifications for any planned power outages in your area, as well as updates during major outages.

Auto subscription: If you are the account holder with your retailer and they have provided us with your mobile phone number and/or your email address, you will automatically be subscribed to notifications.

Self service subscription: If you would like to manage your own subscription, you can register to use our myEnergy portal – where you can add additional properties, select quiet times and choose notifications via SMS, email or both.

You will need the National Meter Identifier (NMI) for your property. This 10 or 11-digit number can be found on an electricity bill from your retailer.

Click here to register for myEnergy.

You can also track outages via the live outage map or call our 24/7 Faults & Emergencies line on 132 099.

Outages and faults

Be prepared for an outage

Be prepared for an outage
Outages and faults

Report an outage

Report an outage