Reconnecting after a fault
If you have received an SMS or email, and power has not been restored due to a customer side defect
We work 24/7 to deliver you a safe and reliable electricity supply.
If your connection to the electricity network doesn’t meet safety standards, we may not be able to reconnect your supply until repairs are completed.
You may also be issued with a defect notice. A defect notice means that the electricity supply to your property has become defective and requires your attention to have it rectified.
Common types of defects are:
- faulty or damaged switchboard
- point of attachment issues such as unsecured cables or damage caused by weather or corrosion.
- trees contacting powerlines.
Once repairs are completed, we will reconnect your supply free of charge.
Getting reconnected
Engage a licensed electrician:
- search for a licensed electrician by location on the Energy Safe Victoria website
Your licensed electrician will:
- complete a safety and compliance inspection
- issue a Certificate of Electrical Safety and send it to info@ue.com.au
- arrange the reconnection directly with us on your behalf by calling United Energy on 13 20 99