Creating the Intelligent Utility
We are so much more than just poles and wires.
All day, every day we’re working for our customers, bringing energy into your homes and businesses to keep your world running the way you want it to.
As The Intelligent Utility we’re giving our customers access to the best technology and the most advanced network, with a priority on efficiency and on building our reputation by meeting your current and future requirements.
Our customers and stakeholders have high expectations about the level of service we provide, the focus we have on distributing safe and reliable energy, the value we deliver for them and how we respond to their needs, individually and as a community. These expectations are reflected in our values – safety, accountability, collaboration, communication, empowerment and respect – which guide us in everything we do.
We seek to achieve zero harm
We deliver on our promises
We work at working together
We take the time to connect
We grow others to success
We act with integrity
A diagram showing the areas United Energy supply to
We distribute electricity to more than 640,000 customers across east and south east Melbourne and the Mornington Peninsula. Ninety per cent of our customers are residential. We manage a network of 209,000 poles and over 13,000 kilometres of wires. Electricity is received via 78 sub transmission lines at 46 zone stations, where it is transformed from sub transmission voltages to distribution voltages.
Victorian Electricity Industry
An overview of the Victorian electricity industry
Electricity is bought in bulk from generators by electricity retailers who sell it to electricity consumers. They work with the local distributor to have electricity delivered to customers through the wires in the street. The primary relationship between a customer and the electricity network is managed by the retailer; these are the businesses that send and manage electricity bills. Customers can choose which retailer they wish to work with – a number of different electricity retailers operate in each geographic area.