Creating the Intelligent Utility

We are so much more than just poles and wires.


All day, every day we’re working for our customers, bringing energy into your homes and businesses to keep your world running the way you want it to.

We’re giving our customers access to the best technology and the most advanced network, with a priority on efficiency and on building our reputation by meeting your current and future requirements.

Our customers and stakeholders have high expectations about the level of service we provide, the focus we have on distributing safe and reliable energy, the value we deliver for them and how we respond to their needs, individually and as a community. These expectations are reflected in our values – safety, accountability, collaboration, communication, empowerment and respect – which guide us in everything we do.

Safety

We seek to achieve zero harm

Accountable

We deliver on our promises

Collaborative

We work at working together

Communicative

We take the time to connect

Empowering

We grow others to success

Respect

We act with integrity

Service Boundary

A diagram showing the areas United Energy supply to


We distribute electricity to more than 640,000 customers across east and south east Melbourne and the Mornington Peninsula. Ninety per cent of our customers are residential. We manage a network of 209,000 poles and over 13,000 kilometres of wires. Electricity is received via 78 sub transmission lines at 46 zone stations, where it is transformed from sub transmission voltages to distribution voltages.

Victorian Electricity Industry

An overview of the Victorian electricity industry


The electricity industry in Victoria is divided into four distinct parts, with a specific role for each stage of the supply chain – generation, transmission, distribution and retail. Electricity generators are the power stations that generate electricity, produced from coal and sources such as wind and the sun. Electricity is transported via the transmission network from power stations to major distribution points (terminal stations) via large tower structures. Businesses like UE are electricity distributors, which own, operate and maintain the network (the poles and wires in your neighbourhood), converting electricity from the transmission network into high and low voltages and delivering it to homes and businesses. Each of Victoria’s five distributors serves a different geographic area of Victoria.

Electricity is bought in bulk from generators by electricity retailers who sell it to electricity consumers. They work with the local distributor to have electricity delivered to customers through the wires in the street. The primary relationship between a customer and the electricity network is managed by the retailer; these are the businesses that send and manage electricity bills. Customers can choose which retailer they wish to work with – a number of different electricity retailers operate in each geographic area.