United Energy customers to have say on the future of electricity

The Regulatory Reset community forums are being held in Rosebud on 20 October 2022 and Sandringham on 26 October 2022.

General Manager Regulation, Renate Vogt, said that as a fully regulated business United Energy must prepare a Regulatory Proposal every five years to be approved by the Australian Energy Regulator (AER).

“With customers at the heart of our business, listening to a broad range of views about the future of electricity, and how we plan and operate our network, is crucial,” Ms Vogt said.

“It’s a critical process as the outcome determines how much money is needed to deliver safe, resilient, and reliable electricity supplies that offer the greatest value to our customers and the communities we service.

“During our last Regulatory Reset for 2021-2026 we engaged almost 5,000 households and businesses and engaged more than a 1,000 people during 32 customer and stakeholder forums.

“With the whole energy system transitioning rapidly discovering how customers want this to occur, and how we will play a role in helping to facilitate this, will be exciting.”

Community engagement will take place across each stage of the Regulatory Proposal’s development during the next three years. The current, initial, stage will focus on four key themes: affordability and equity, reliability and resilience, the energy transformation, and the customer experience.

“Our first phase of engagement aims to establish a joint vision for our network’s future and will help define the more specific topics and issues we will further explore next year in consultation with customers and stakeholders,” Ms Vogt said.

“We’re committed to engagement to shape, test and challenge our draft proposal due in 2024 and the final Regulatory Proposal to the AER in 2025.”