Report a street light fault

Inform us of any street light damage, faults or grafitti with the form below

We are responsible for providing maintenance services for public street lights, however we do not have the authority to determine new lighting requirements. This is the responsibility of your local council, or VicRoads for defined arterial roads.

In order to assist us in maintaining the streetlights in our network, we ask that you report any faulty lighting by submitting the form below.  If you have previously reported a street light fault and it has not been fixed after seven business days, you can escalate the matter to us by email by clicking here.

Only complete this form to report a street light not working. Please call 132 099 if you are reporting an electricity fault or damage.

To find your local council, please click here.


Your Details


First Name:

Last Name:

Phone Number:

Email address:

Fault Details

Street light address:

Street light suburb:

Is it adjacent to your premises?

Is it a multiple or single light fault?

Specific location details (e.g South or corner of intersection):

Pole Number (if known):

Brief description of fault and location (e.g Light out or light constantly on):

If, in your opinion the fault has created an emergency situation, contact the call centre immediately on 132 099.

This online system is for general public lighting reporting only and should not be used for emergency situations.