Public Safety


Safety in the home

It is important to maintain and always be careful around electrical and gas appliances in your home. Following the simple tips below could prevent a serious injury.

  • Regularly clean electrical and gas appliances after use to prevent a build-up of dust and dirt.
  • Always turn appliances off at the wall before removing the plug.
  • Always use a registered electrical contractor (REC) to carry out any changes to electrical wiring, and a licensed plumber for gas maintenance. When in doubt about even the simplest tasks (ie. changing a fuse), please contact a professional.
  • When using a gas bottle for your BBQ or porch heater, always remember to turn off supply at the bottle.
  • Never overload a power point by “piggy-backing” appliances. Invest in a power board with a built in safety switch, or have an extra power point installed by a registered electrical contractor (REC).
  • When using extension leads, protect them from water or wet ground, and ensure the lead is fully unwound to prevent overheating.
  • In winter, remember to turn electric blankets off at the power point before getting into bed and to turn off heaters before leaving the room or sleeping.
  • Always keep heaters away from combustible materials such as curtains, clothes and bedding.
  • Never leave children unsupervised around heaters or BBQs.

Click here to download our safety card.

Safety during extreme events

Storms and heatwaves can contribute to widespread loss of power. Our number one priority at all times is the safety of the community and our workers. We aim to reconnect electricity and gas to everyone as soon as we safely can. For more information on emergency preparedness, click here for electricity or click here for gas.

What to do if you lose power during extreme events

  • Check your neighbour’s house to see if they also have lost power
  • If you know any neighbours who are elderly or sick, check to see if they need help
  • Keep clear of fallen powerlines. Fallen powerlines should always be treated as live and dangerous so contact us as soon as possible on 132 099
  • If you smell gas, ensure all appliances are turned off and if the odour continues or becomes more prominent, immediately call 132 691
  • In a life-threatening situation, always call 000

Network safety


Electricity network

There are many occasions when you need to exercise caution around electricity assets, including:

  • Working from ladders, trestles or scaffolding
  • Working on roofs, gutters and awnings
  • Installing a television antenna
  • Carrying or lifting tall objects
  • Flying kites and climbing trees close to powerlines
  • Pruning or cutting trees – please view our customer page for more information on pruning near powerlines
  • Operating cranes and other tall plant and equipment.
  • Operating tip trucks
  • Undertaking Construction activities near powerlines
  • Conducting excavations near overhead and underground powerlines
  • Towing oversize  vehicles and equipment, e.g. yachts or portable buildings
  • Less obvious are electricity substations, which convert electrical power from high voltage levels to lower levels. These substations can be secured in private buildings and by security fences, and are identified with danger signage. Only authorised personnel are allowed to enter substations.

To avoid accidental contact with overhead electricity assets when performing works, you can follow the No Go Zone (NGZ) Rules that have been established by Energy Safe Victoria and Worksafe in conjunction with other industry stakeholders. The NGZ Rules encapsulate safe work practices for all work involving construction and the operation of vehicles, plant and equipment in the vicinity of overhead electricity assets located in public areas, or on easements held over private land. For more information on NGZ processes follow this link.

To avoid damaging underground electricity cables, you must use the national referral service Dial Before You Dig (DBYD). Excavating land or even digging in your backyard with a shovel can damage underground cables, which can lead to costly disruption to services, heavy financial penalties and, at worst, injuries or death. You can access this free service by calling 1100 or visiting the DBYD website at least two working days before you intend digging Further information to help companies improve their safety systems has been published by Worksafe Victoria under the title ‘Framework for Undertaking Work Near Overhead and Underground Assets’. Click here to find out more.

If you are undertaking work near the UE network you may need a Permit to Work (PTW) from us before you start work.  For further information on the No Go Zone rules and how to have a site inspection undertaken, download the No Go Zones document here.