If you want to compliment one of our team, or have found the service we provide is less than satisfactory, you can provide feedback by visiting the myEnergy portal or by calling 1300 131 689.

Complaints are managed in line with our Customer Complaints Policy.

We set targets for service reliability called Guaranteed Service Levels (GSL) and you may be entitled to an automatic GSL payment if we do not meet service standards for supply restoration or reliability.

If you’ve experienced loss or damage due to an issue with your power supply, there is a compensation processes for customer claims.

If you’ve made a complaint through our website, you can track the progress in myEnergy as we work towards a response.