Smart meter rollout

Introducing smart meters in Victoria

uemg_smart_3A major upgrade of Victoria’s electricity infrastructure means all households and small businesses throughout the state will have the existing electricity meter at their premises upgraded with a new digital smart meter by the end of 2013. Smart meters present new opportunities that have not been possible with previous meters.

Unlike the old metering technology they replace, smart meters are two-way, digital communication systems that record electricity usage every 30 minutes and can automatically send this data to electricity distributors. This will virtually bring an end to estimated quarterly bills and manual meter reads.

Connecting or disconnecting electricity, switching to a new electricity retailer or feeding electricity back in to the grid from roof-top solar panels will all be cheaper and easier with a smart meter. You will no longer need to wait for your next scheduled meter read when switching electricity companies, making this process also quicker and cheaper. To find out more about reading and identifying your electricity use, please click here. To read about our web portal, Energy Easy, please click here, or visit the Department of Primary Industries to learn more about in-home displays.

Another key advantage of smart meters is they can notify us instantly if your power is out. These outage alerts can speed up the time it takes for us to source problems, so our repair crews can get you back on supply much sooner.

A brief history of the smart meter program

Following an in-depth review in 2011 by the Department of Treasury and Finance, together with an assessment of the safety of the program by Energy Safe Victoria, the current Victorian Government announced at the end of 2011 that it would proceed with the Advanced Metering Infrastructure (AMI) program and rollout of smart meters to residential and small business properties across the state.

In early 2006, the previous Victorian Government had endorsed the deployment of Advanced Metering Infrastructure (AMI) to all Victorian electricity consumers taking supply of less than 160 MWh per annum. With growing energy demand and rising electricity prices, the then Government identified a need to give consumers greater control over their energy consumption.

For further information, please visit the Department of Primary Industries (DPI) smart meter page.


Faults and emergencies

For electrical faults or emergencies, call

132 099

For gas leaks, faults or emergencies, call

132 691

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