Smart meter rollout
Introducing smart meters in Victoria
Smart electricity meters have now been successfully rolled out
across a majority of Victorian households and small businesses.
The upgrade to these smart meters provides new opportunities
thanks to their two-way, digital communications systems that record
electricity usage every 30 minutes and can automatically send this
data to electricity distributors.
Connecting or disconnecting electricity, switching to a new
electricity retailer or feeding electricity back in to the grid
from roof-top solar panels has been made easier and more efficient
with the smart meter rollout. To find out more about reading and
identifying your electricity use, please click here. To read
about our web portal, Energy Easy, please click here, or
visit the Department
of Primary Industries to learn more about in-home displays.
There is a rebate available for some customers whose smart
meters were being manually read past 31 March 2015. These customers
have been contacted via letter and must present their cheque before
31 December 2015 in order to receive payment.
If you have misplaced your cheque or would prefer to be paid by
EFT then please contact us via firstname.lastname@example.org
or on 1300 792 456 between 9am and 5pm
Monday to Friday, before 31 December 2015 in order to
If you are the account holder and believe that you are eligible
for the 31 March 2015 rebate but have not received a letter from UE
for the rebate amount, you have until 31 December 2015 to request
payment of the rebate from UE. Please contact us via email@example.com
or on 1300 792 456 between 9am and 5pm Monday to Friday, before 31
December 2015. Where you are eligible for the rebate, UE will pay
the rebate amount as soon as practicable after receipt of the
A brief history of the smart meter program
Following an in-depth review in 2011 by the Department of
Treasury and Finance, together with an assessment of the safety of
the program by Energy Safe Victoria, the current Victorian
Government announced at the end of 2011 that it would proceed with
the Advanced Metering Infrastructure (AMI) program and rollout of
smart meters to residential and small business properties across
In early 2006, the previous Victorian Government had endorsed
the deployment of Advanced Metering Infrastructure (AMI) to all
Victorian electricity consumers taking supply of less than 160 MWh
per annum. With growing energy demand and rising electricity
prices, the then Government identified a need to give consumers
greater control over their energy consumption.
For further information, please visit the Department
of Primary Industries (DPI) smart meter page.