Smart meter rollout

Introducing smart meters in Victoria


Smart electricity meters have now been successfully rolled out across a majority of Victorian households and small businesses.

The upgrade to these smart meters provides new opportunities thanks to their two-way, digital communications systems that record electricity usage every 30 minutes and can automatically send this data to electricity distributors.

Connecting or disconnecting electricity, switching to a new electricity retailer or feeding electricity back in to the grid from roof-top solar panels has been made easier and more efficient with the smart meter rollout. To find out more about reading and identifying your electricity use, please click here. To read about our web portal, Energy Easy, please click here, or visit the Department of Primary Industries to learn more about in-home displays.

There is a rebate available for some customers whose smart meters were being manually read past 31 March 2015. These customers have been contacted via letter and must present their cheque before 31 December 2015 in order to receive payment.

If you have misplaced your cheque or would prefer to be paid by EFT then please contact us via or on 1300 792 456 between 9am and 5pm Monday to Friday, before 31 December 2015 in order to arrange payment.

If you are the account holder and believe that you are eligible for the 31 March 2015 rebate but have not received a letter from UE for the rebate amount, you have until 31 December 2015 to request payment of the rebate from UE. Please contact us via or on 1300 792 456 between 9am and 5pm Monday to Friday, before 31 December 2015. Where you are eligible for the rebate, UE will pay the rebate amount as soon as practicable after receipt of the payment request.


A brief history of the smart meter program

Following an in-depth review in 2011 by the Department of Treasury and Finance, together with an assessment of the safety of the program by Energy Safe Victoria, the current Victorian Government announced at the end of 2011 that it would proceed with the Advanced Metering Infrastructure (AMI) program and rollout of smart meters to residential and small business properties across the state.

In early 2006, the previous Victorian Government had endorsed the deployment of Advanced Metering Infrastructure (AMI) to all Victorian electricity consumers taking supply of less than 160 MWh per annum. With growing energy demand and rising electricity prices, the then Government identified a need to give consumers greater control over their energy consumption.

For further information, please visit the Department of Primary Industries (DPI) smart meter page.


Faults and emergencies

For electrical faults or emergencies, call

132 099

For gas leaks, faults or emergencies, call

132 691

For police, fire and ambulance services, call


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